Terms of Service

1. About ZenDoc AI

ZenDoc AI ("the Service", "we", "our") is an AI-powered document generation platform operated by ZenDoc AI, a sole proprietorship registered in India.

• Legal name: ZenDoc AI
• Registered in: Bengaluru, Karnataka 560035, India. Full registered address is available on written request to grievance@zendocai.com and will be provided within 48 hours.
• Udyam Registration: UDYAM-KR-03-0680620 (Ministry of MSME, Government of India)
• GSTIN: 29EFFPS2290J1ZV
• Country of origin of service: India

2. Acceptance of Terms

By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

3. Description of Service

ZenDoc AI is an AI-powered document generation tool that creates structured documents from user prompts across 25 document types and exports them as PDF and DOCX. The Service includes free and paid tiers with varying usage limits.

4. Territorial Availability & EU/EEA Restriction

The free tier of the Service is available globally subject to local law. Paid Pro subscriptions are not currently available to users located in the European Union (EU) or European Economic Area (EEA) while we complete EU VAT MOSS registration and a GDPR-compliant Data Processing Addendum. Checkout requests from EU/EEA locales are blocked at the payment layer and will return an "unavailable in your region" response.

If you are located in the EU/EEA you remain welcome to use the free tier. We will announce EU/EEA availability via the pricing page.

5. User Accounts

You must create an account to use most features of the Service. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. Authentication is provided by Clerk Inc. Accounts are intended for users who are at least 18 years old, or the age of digital majority in your jurisdiction, whichever is higher.

6. Acceptable Use

You agree not to use the Service to:

• Generate content that is illegal, defamatory, harmful, or infringes the rights of others
• Circumvent usage limits, access controls, or payment
• Reverse-engineer, scrape, or attempt to extract underlying model weights or prompts
• Impersonate any person or entity or misrepresent your affiliation
• Input personal data about third parties without a lawful basis

7. Intellectual Property

Documents you generate using ZenDoc AI belong to you, subject to any third-party rights in the inputs you provide. The Service itself, including its code, design, prompts, and branding, remains the property of ZenDoc AI. You grant us a limited, non-exclusive licence to process your inputs solely for the purpose of providing the Service to you.

8. AI-Generated Content Disclaimer

• AI-generated content may contain inaccuracies or errors
• You are responsible for reviewing and verifying all content before use
• The Service is not intended as legal, medical, financial, or any other professional advice
• ZenDoc AI is not liable for decisions made on the basis of generated content
• Generated documents do not constitute professional opinions

9. Subscription and Billing

• Free tier:3 AI operations per day, all 25 document types, PDF & DOCX export (with ZenDoc AI branding).
• Pro plan: increased AI limits, no branding on exports, premium templates. Available as Monthly or Annual billing.
• Pricing & currency: prices are shown in your local currency where supported; current supported currencies are USD, GBP, JPY, AUD, CAD, INR, BRL. EU/EEA pricing is not currently offered (see Section 4).
• Payment processing: all payments are processed by Razorpay Software Private Limited. By subscribing, you authorise recurring charges as per the plan you select.
• Indian customers (RBI e-mandate): as required by RBI, Razorpay will send pre-debit notifications 24 hours before each recurring charge. The per-transaction e-mandate cap is ₹15,000; amounts above this require an Additional Factor of Authentication (AFA) per charge.
• GST: prices for Indian customers are inclusive of applicable GST. A tax invoice is available on request.
• Auto-renewal: subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Cancellation: you may cancel at any time via Settings. Pro access continues until the end of your current billing period.

10. Refunds

• All markets: Pro subscription payments are non-refundable. You may cancel at any time via Settings; Pro access continues until the end of the current billing period and no further charges are made.
• Exceptional circumstances: contact support@zendocai.com and we will review on a case-by-case basis.
• We do not currently sell the Pro plan in the EU/EEA; the 14-day right of withdrawal under EU Consumer Rights Directive therefore does not apply.

11. Service Availability

• Target 99.5% uptime, excluding scheduled maintenance
• Maintenance windows communicated in advance where possible
• No guaranteed availability — the Service is provided "as is"
• AI model availability depends on third-party providers (primarily OpenAI)

12. Data Export and Portability

• You can export documents as PDF or DOCX at any time
• No lock-in — all generated content belongs to you
• Export functionality is available during active subscriptions and, for free-tier users, within daily quota limits

13. Account Termination

• You may delete your account at any time via account settings or the contact page.
• We may terminate or suspend accounts that violate these Terms, with or without notice.
• Upon termination, locally stored data (browser localStorage) remains on your device; server-side metadata is deleted within 30 days, subject to retention required by law.
• We have no obligation to maintain generated content after termination.

14. Limitation of Liability

To the maximum extent permitted by law, ZenDoc AI's total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) INR 1,000. We are not liable for indirect, incidental, consequential, or punitive damages including loss of profits, data, or goodwill. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

15. Governing Law and Dispute Resolution

• These Terms are governed by the laws of India, without regard to conflict-of-laws principles.
• The courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes, subject to any mandatory rights consumers have under local law.
• We encourage informal resolution first — please contact the Grievance Officer (see Section 17) with a 30-day notice before initiating formal proceedings.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notice before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. The version number and effective date at the top of this page indicate the active version.

17. Grievance Officer & Contact

In accordance with the Information Technology Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for ZenDoc AI is:

• Name: Suneet S. (Proprietor, ZenDoc AI)
• Email: grievance@zendocai.com
• Postal address: Bengaluru, Karnataka 560035, India. Full address is provided on written request to the email above within 48 hours.
• Acknowledgement: within 24 hours of receipt.
• Resolution target: within 15 days of receipt.

For general questions, please use the contact page.